Contact dime dime baby ai support
Contact dime dime baby ai support about 1 order, a video task, a missing result link or a privacy request. Include the task ID, never payment-card secrets.
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How do I contact dime dime baby ai support?
Email support@dimedimebabyai.dev with a short subject that identifies the issue, such as a generation task, a payment or a privacy request. Describe what you expected and what actually happened. No account required for the guest workflow; guests and signed-in users can both contact support. Use the email associated with the order when possible, and explain if you are writing from a different address. Do not send passwords, full card numbers, login codes or API keys. This page does not promise a response deadline.
What should I include for a generation problem?
Include the task ID, selected template and status shown on the result page. Explain whether the problem concerns uploading, waiting for generation, playback or downloading. The input is 1 JPG, PNG or WebP up to 10 MB; Quince Classic is solo only and Party Groove accepts solo or group photos. A screenshot of the error can help, but crop unrelated private information. Avoid creating duplicate paid submissions while an existing task is still processing. If the downloaded MP4 is affected, describe the problem in that original file.
What should I check if a payment looks wrong?
Provide the checkout email, approximate payment time, purchased pack and order reference if available. Packs contain 1, 3 or 9 video attempts and are one-time purchases, with the same price for guests and account holders. Compare the order confirmation with the page rather than buying the same pack again to test it. A payment record and a generation task identify different stages, so include both IDs when possible. Support does not need your full payment-card number or security code to understand the report.
Where can I find a missing result link?
Check the inbox and spam folder for the address used at checkout or entered for a result notification. Return to the private result link you saved after payment; a browser bookmark stores that link, not the MP4 itself. Signed-in users can also check My videos. If you contact support, identify the order and the email you used, and say whether the page is missing or only the notification is missing. Do not post a private result token in a public comment or screenshot.
Does an unsuccessful result restore my attempt?
A task confirmed as failed restores one video attempt. A task still processing has not yet reached that state. A completed clip with movement or facial details you dislike is different from a confirmed technical failure. Restoring an attempt is not a cash refund. Describe the task status and the allowance you expected to see, then include the task and order references. The 2 free previews show the reference style before purchase; they do not guarantee that every uploaded photo produces an identical result.
How do I request a privacy or content correction?
For a photo-processing request, provide the relevant task ID and describe what you want reviewed. For an incorrect page, include its URL and the specific statement. Do not email another person's private photos or documents unless they are necessary for a request you are authorized to make. Generation uses cloud processing; the browser draft's 24-hour expiry is not a provider-retention promise. Downloads are MP4 files with no watermark, but removing a draft does not remove files someone already downloaded. Read the Privacy Policy and Terms before submitting further personal information.